Return & Refund Policy

7-Day Return Window

You may request a return within 7 days of the delivery date shown on your order confirmation. Requests made after this window will be reviewed on a case-by-case basis but are not guaranteed.

What Can Be Returned

• Item is unused, in its original condition, with all accessories, manuals, and packaging intact.
• Item is not on the excluded list below.
• You have your order ID or proof of purchase (order confirmation email/SMS).

What Cannot Be Returned

• Earbuds, headphones, and other items that have been used and cannot be resold for hygiene reasons — unless the item is faulty on arrival.
• Items with visible signs of misuse, physical damage caused after delivery, or missing original packaging/accessories.
• Items marked as "Final Sale" or purchased during a clearance promotion, unless defective.
• Gift cards or promotional vouchers.

How to Start a Return

1. Email business@nuvwra.shop or message us via the Contact page with your order ID and the reason for return.
2. Our team will review your request, usually within 24 hours, and confirm whether it's approved along with pickup or drop-off instructions.
3. Pack the item securely in its original packaging and hand it to the assigned courier or drop it at our designated point.

Refunds

Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days:

• Cash on Delivery orders are refunded via bKash/Nagad transfer or bank transfer to the details you provide.
• Card or mobile-wallet payments are refunded to the original payment method.
• Return shipping costs are covered by Nuvwra when the return is due to our error (wrong or defective item); otherwise a reasonable courier fee may be deducted.

Exchanges

Prefer a swap over a refund? Let us know when you request your return — subject to stock availability, we can exchange your item for the same product in a different variant, or store credit toward another item.

Damaged or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund, including any delivery charges paid.

Warranty Claims

Products purchased from Nuvwra include a warranty period listed on the individual product page (typically 6–12 months). For a warranty claim, contact us with your order ID and a description of the issue; approved claims are resolved through repair, replacement, or store credit at our discretion, in line with the manufacturer's warranty terms.

Need Help?

Our support team is available Saturday–Thursday, 10 AM – 8 PM. Reach us anytime at business@nuvwra.shop or through our Contact page — we aim to reply within one business day.