Last updated: 1 August 2026
Information We Collect
When you browse Nuvwra.shop or place an order, we may collect the following:
- Account & order details: name, email address, phone number, delivery address, and order history.
- Payment information: payment method selection (Cash on Delivery, bKash, Nagad, or card). Card and mobile-wallet transactions are processed by our licensed payment partners — Nuvwra does not store your full card or wallet credentials on its own servers.
- Communications: messages you send us via the contact form, email, phone, or WhatsApp, including any details you choose to share while requesting support.
- Technical data: IP address, browser type, device information, and pages visited, collected automatically to help the site run properly and securely.
How We Use Your Information
We use the information we collect to:
- Process, pack, and deliver your orders, and keep you updated on their status.
- Respond to support requests, warranty claims, and return or refund requests.
- Improve our products, website performance, and customer experience.
- Send order-related notifications and, if you've opted in, occasional marketing emails about new arrivals and deals — you can unsubscribe at any time.
- Detect and prevent fraud, abuse, or activity that violates our Terms & Conditions.
Sharing Your Information
We do not sell your personal information. We may share limited data with:
- Courier and delivery partners, so your order can reach you — typically your name, address, and phone number.
- Payment processors, to complete transactions made via card or mobile wallet.
- Service providers who help us operate the site (such as hosting or analytics), under obligations to keep your data secure.
- Legal or regulatory authorities, only where required by applicable law or to protect Nuvwra's rights and customers' safety.
Cookies & Tracking
Nuvwra.shop uses cookies and similar technologies to keep you logged in, remember items in your cart, and understand how visitors use the site. You can control or disable cookies through your browser settings, though some features of the site may not work as intended if cookies are turned off.
Payment & Order Data
Orders can be paid via Cash on Delivery, bKash, Nagad, or major debit/credit cards. Digital payments are handled through secure, PCI-compliant third-party payment gateways — Nuvwra staff never see or store your complete card number, PIN, or wallet password.
Data Security
We apply reasonable administrative and technical safeguards to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we encourage you to use a strong, unique password and avoid sharing account details with anyone.
Your Choices & Rights
You can:
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate or outdated details.
- Request that we delete your account information, subject to any records we're legally required to keep (such as order and tax history).
- Opt out of marketing emails at any time using the unsubscribe link, without affecting order-related notifications.
To exercise any of these, email business@nuvwra.shop.
Children's Privacy
Nuvwra.shop is intended for users who are at least 18 years old, or who are shopping with the involvement of a parent or guardian. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will change accordingly, and significant changes will be highlighted on the site.
Questions about this Privacy Policy or how your data is handled? Reach us at business@nuvwra.shop or through our Contact page.